Adjuster Trainee

Adjuster Trainee

ClaimsPro is a national Independent Adjusting company that provides claims services for insurers, self-insured entities, and organizations with high financial retentions.

We are looking for recent Insurance Program graduates or University/College graduates to join our team as a Claims Adjuster Trainee.  Reporting to one of our Branch Managers, the key focus of this position is to start your career in claims and develop in a mentorship environment the skills required for the investigation, adjustment, and examination of multi-line claims at a junior level.

Claimspro is a technology enabled, paperless environment and all matters are managed electronically.  The expectation is that the Adjuster Trainee will enter into a period of structured training to obtain the skills required to be successful in a career in claims.

The successful candidate will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed, and timely service.

Key Performance Factors

• This role requires someone who is well organized with a high attention to detail and who enjoys doing things in a systematic way.

Desired Competencies

Be action/results oriented, with ability to take initiative
Effective analytical skills including identification of cause and effect dynamics
Ability to read or develop skills interpreting policy coverages and wordings
Have a high attention to detail
Possess effective written communication skills
Able to draw valid conclusions and effectively communicate them
Have a mature and friendly disposition
Have strong computer skills
Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
Be well organized and able to prioritize

Job Responsibilities

Handing, investigation and management of claims
Review coverages, limitations, warranties, and requirements
Ensure appropriate coverage is in place
Follow guidelines and instructions
Prepare documents and mandatory forms as required
Manage a case load of claim matters in compliance with KPIs and SLAs
Manage reserves, payments, and financials
Provide a high level of customer service to all stakeholders
Other duties as assigned

Qualifications & Experience

A post-secondary diploma in Insurance will be given preference
Ability to be obtain an adjusters license
Familiarity or previous insurance claims experience will be a definite asset
Previously demonstrated ability to execute high attention to detail
Demonstrated ability to manage changing priorities and proven organizational skills
Demonstrated behaviors showing initiative and follow-up skills
Demonstrated professionalism and work ethic
Proven ability to contribute to and work well with a team environment
Good computer skills (MS-Office, Outlook, Word, Excel, OneDrive) skills is required
All other computer applications – must have the aptitude and ability to learn as required
Valid Driver’s license

Environment/Working Conditions

The Adjuster Trainee needs to be physically able to work in a modern open concept collaborative office environment.  ClaimsPro  has a flexible working environment leveraging technology. Physically it is expected that the successful candidate will be able to:

Sit at a workstation with the ability to alternate positions as required
Strong computer usage/keyboarding – 50-60% of time.
Sit for 50% of day
50% of day varied sit, stand, drive, movement around various locations, climb stairs, and walk
Telephone usage – advanced level, frequently used in this role