Website Ontario Public Service
Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program (ODSP), in the Ministry of Children, Community and Social Services (MCCSS).
The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.
About the job
As a customer service provider and member of the program delivery team, you will:
• provide clerical and administrative support services to the team;
• greet visitors, answer incoming calls and respond to electronic inquiries;
• sort and distribute incoming mail;
• establish and maintain electronic and hard copy filing systems;
• validate, assess and determine the release of social assistance payments;
• make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
• coordinate and maintain team schedules and calendars;
• utilize databases, to gather/enter client information and data for reports and assignments.
What you bring to the team
Mandatory requirements
You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Administrative, Clerical and Financial Skills:
• you demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
• you demonstrate knowledge of financial processes and analytical skills to calculate benefit entitlements, process payments and reimbursements
• you can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.
Communication and Interpersonal Skills:
• you have verbal and written communication skills to respond in a clear and concise manner to in-person and electronic program inquiries from the public who may require alternative communication approaches
• you demonstrate interpersonal and listening skills to elicit information and support team members
• you have interpersonal skills to interact with the public and collaborate in a team driven environment
Customer Service Skills:
• you can provide effective customer service in person, by telephone, and through electronic communication to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
• you are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner
• you are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income
Judgement and Organizational Skills:
• you are able to organize and coordinate workflow, assess priorities and meet deadlines
• you have demonstrated experience working independently and in a team environment, providing input on operational changes, and sharing information with co-workers to prioritize tasks to ensure deadlines are met.
Don’t meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy