Customer Service and Administration Clerk

This unionized position will provide front-line customer service to residents and guests of the Municipality of
Red Lake. This role involves handling a variety of administrative and support tasks to ensure efficient and
effective delivery of municipal services. Ensuring accuracy and compliance with municipal policies and union
regulations.

SPECIFIC ACCOUNTABILITIES
• Greeting and assisting clients in-person, by phone and via email.
• Responding to inquiries regarding municipal services, building permits, programs and other events.
• Serve as the administration liaison between the Municipality’s Building Officials, RSM Building
Consultants, and the general public by assisting with applications, permit issuance.
• Data entry and managing electronic and paper filing systems.
• Provide administrative support to the Municipality’s Fire Department.
• Provide coverage for the AP and AR Clerks.
• Maintaining updated records in accordance with municipal policies.
• Handling cash transactions, issuing receipts and maintaining accurate records.
• Reconciling daily transactions and preparing bank deposits as required.
• Addressing client issues and escalating unresolved matter to the appropriate authority.
• Following up to ensure client concerns are resolved satisfactorily.
• Working collaboratively with other municipal departments and team members.
• Adhering to union agreements and relevant labour laws.
• Performing other related duties as assigned.

KNOWLEDGE, SKILLS & TECHNICAL ABILITIES
• Previous experience in a customer service or administrative role, preferably within a municipal or
unionized environment.
• Experience handling cash and financial transactions.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational and time management skills.
• Proficient in Microsoft Office (Outlook, Word, Excel, SharePoint) and other relevant computer
applications.
• Ability to work independently and as part of a team in a fast-paced environment.
• Capability to problem-solve and provide solution-oriented service.

WORKPLACE REQUIREMENTS & CONDITIONS
• High School Diploma
• Post-Secondary education in Business Administration, Public Administration or a related field would be
an asset.
• Valid Ontario Driver’s License in good standing
• Ability to stand or sit for significant periods of time.
• May involve occasional lifting of materials and office supplies.
• Successful completion of a criminal background check will be required.

RELATIONSHIPS
• Internal: All municipal departments and RSM Building Consultants.
• External: Daily contact with the public.

RATE OF PAY
• $28.39 Hourly – Job Classification 12

UNION
• United Steelworkers