Medical Office Assistant, Reference Number: #2024-108

Medical Office Assistant
Internal/External Posting
Full-time Position
Location: Sioux Lookout, ON
Salary Range: $55,250 – $74,146 per annum
Reference Number: #2024-108
If applying by email, indicate reference number in subject line
Job Summary:
The Medical Office Assistant (MOA) is an integral member of the Specialist Physician Unit and provides
support services necessary for the day-to-day operation of the unit. The MOA is responsible for performing
a variety of administrative duties to Physicians and the Specialist Services Manager position.
The Medical Office Assistant is directly accountable to the Specialist Services Manager.
Qualifications:
• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
• Diploma or certificate in Office Administration or equivalent
• Minimum 1 to 2 years’ experience in a Medical Office setting. (private clinic, allied health
clinic, hospital department, etc.)
• Experience in effective meeting planning and minute taking.
• Previous experience working within an electronic medical record.
• Must have experience and understanding of Native culture, and the geographic realities
and social conditions within remote First Nation communities.
• Strong knowledge of medical office practices and procedures
• Proficient with medical terminology and spelling
• Proficient keyboarding skills
• Proficient computer skills; Microsoft Office or equivalent
• Possess excellent interpersonal and communication skills (both verbal and written)
• Superior time management and organizational skills; very detail orientated.
• Ability to establish rapport and effective working relationships with partners, medical
professionals, managers, and other staff.
• Ability to maintain effective working relationships with clients, medical staff, colleagues,
management, and the general public.
• Ability to work with sensitive and confidential information.
• Ability to work independently to plan, organize, prioritize, schedule, coordinate and make
revisions relating to assigned tasks.
• Ability to work in a fast-packed office environment where work tasks for the day are
multiple, interruptive, and priority changing.
• Must be willing to relocate and/or live in Sioux Lookout (or within a daily commuting
distance).
• Demonstrated commitment to foster a healthy and positive work environment.
• Ability to perform requirements of the role on a regular basis
Roles and Responsibilities:
1. Provide day to day medical office administrative support to Physicians, residents/learners,
management, and administrative staff.
2. Provide Orientation for new locum physicians and learners.
3. Answer and efficiently/effectively administer all phone calls from Nursing Stations, Specialty
Clinics, Clients, and any other Health Care Services/Agencies
4. Make all appropriate outgoing calls to nursing stations, physicians, specialty clinics, patients,
pharmacies, outside services, and agencies.
5. Data enter and maintain current health records within the Electronic Medical Record (EMR)
6. Assist/Complete any inquiry from within the circle of care.
7. Processing consultation reports, which includes formatting, editing for spelling and grammar and
conciseness, attaching requested documents, and forwarding to intended recipient.
8. Referral tracking, which includes entry into referral database, denoting recognized
criteria/benchmarks for follow-up – (referral date, client demographics, reason for referral, client
contact date, client appointment date, date referral complete, follow-up, etc.).
9. Coordinates and schedules client appointment dates and times as needed.
10. Updates and manages client’s health records by ensuring documents are electronically filed.
11. Maintain office duties i.e. Faxing, shredding, filing, mail, office supplies, etc.
12. Maintains strict patient confidentiality and adherence to policies and procedures regarding the
Privacy Act
13. Assists medical personnel to navigate the complex health service delivery in the Sioux Lookout
area and keeps up to date regarding issues as they relate to First Nations communities.
14. Contributes to the creation of applicable office policies and procedures.
15. Contributes and provides feedback to the design of OSCAR EMR and Hospital based Meditech
EMR.
16. Ensures compliance with all health and safety procedures.
17. All other duties as deemed appropriate and necessary by Manager.
Apply online at https://www.slfnha.com/job/medical-office-assistant-ref-2024-108/.
Human Resource Department
Sioux Lookout First Nations Health Authority
P.O. Box 1300, 61 Queen Street
Sioux Lookout, ON P8T 1B8
Phone: (807) 737-1802
Fax: (807) 737-2969
Email: Human.Resources@slfnha.com
SLFNHA currently “Strongly Recommends” COVID-19 immunizations and requests your immunization
status to be sent to our staff health department if successful in the recruitment process.
Closing Date: Until Filled
No resumes received after this time will be accepted.
The Health Authority wishes to thank all applicants in advance.
However, only those granted an interview will be contacted.

For additional information regarding the Health Authority, please visit our website at www.slfnha.com
SLFNHA is a proud supporter of Mikinakoos Children’s Fund. To find out more, visit
www.mikinakoos.com