Facilities and Maintenance Manager

Role Overview

The Facilities and Maintenance Manager plays a central role in supporting the functionality, safety, and cleanliness of The Outset and the broader 610–612 Simpson Street properties operated by Ingaged Creative Productions Inc. This role provides both hands-on and strategic leadership in maintaining the physical infrastructure of the venue and office spaces, overseeing essential services such as building maintenance, parking lot operations, vendor coordination, regulatory compliance, and long-term facility planning.

With approximately 70% of responsibilities aligned to The Outset and 30% to Ingaged’s broader office and property needs, the Facilities and Maintenance Manager ensures that all spaces are safe, functional, and well-maintained. The ideal candidate is community-minded, self-directed, and thrives in dynamic, evolving environments. They will contribute to shaping systems, supervising contractors, and managing budgets. This position also includes training to act as a designated bylaw officer through the City of Thunder Bay for parking lot enforcement.

The ideal candidate will be comfortable working in a growing, startup-style environment where priorities may shift and opportunities to shape systems and routines are frequent.

Key Responsibilities

Facility Oversight and Property Management (30%)
Oversee day-to-day building care across The Outset and 610–612 Simpson Street properties.
Respond promptly to daily maintenance needs, urgent repairs, and operational concerns raised by team members, tenants, or guests.
Conduct routine inspections of all indoor and outdoor spaces, prioritizing safety, cleanliness, and functionality.
Perform and/or coordinate routine maintenance and seasonal upkeep (e.g., filter replacements, window cleaning, ice and snow removal, waste disposal and minor landscaping).
Manage building systems such as thermostats, smart lighting (as installed), and physical access/security.
Coordinate or perform repairs related to plumbing, HVAC, lighting, minor construction, and fixtures.
Demonstrate professionalism and diplomacy in tenant, community, and client relations.

Proactive Maintenance and Long-Term Planning (30%)
Develop and implement a preventive maintenance plan, including daily, weekly, and seasonal checklists.
Draft and manage a bi-annual building maintenance and operations budget, reviewed quarterly with the Venue and Operations Manager.
Maintain an updated inventory of tools, cleaning supplies, and materials required for ongoing operations.
Collaborate with the Event and Systems Technologist to identify and implement facilities management tools or platforms (e.g., Airtable, shared trackers).
Recommend capital improvements or upgrades based on building inspections, usage trends, and future plans.
Produce clear maintenance logs, spending records, and reports for leadership.

Vendor and Contractor Coordination (15%)
Act as the primary point of contact for applicable third-party service providers (e.g., electricians, plumbers, HVAC technicians, waste services).
Request and compare vendor quotes for required work, repairs, or service contracts.
Oversee work completed by contractors, ensuring service standards are met and disruptions are minimized.
Maintain a digital log of contractors used, performance notes, and timelines for future reference.

Parking Lot Management and Enforcement (10%)
Serve as the designated parking enforcement representative for The Outset’s lots, with formal training provided by the City of Thunder Bay.
Enforce parking policies through internal warnings, signage, and—where applicable—ticketing or towing.
Maintain a respectful and safety-first approach to public and tenant-facing enforcement.
Support snow removal and surface maintenance to ensure safety and accessibility year-round.

Event Support and Working at Heights (10%)
Assist with event preparation, including setup of equipment, venue cleanliness, and A/V or lighting access where appropriate.
Respond to building-related issues during events (e.g., lighting outages, urgent repairs, spills).
Operate lifts or use ladders for tasks requiring work at height (e.g., light fixture adjustments, signage, maintenance of high surfaces), following safety protocols.
Maintain and store all necessary safety equipment (e.g., harnesses, fall protection gear).

Administration and Regulatory Responsibilities (5%)
Track maintenance requests, supplies used, inspections performed, and repairs completed using a shared system (e.g., Airtable or spreadsheet log).
Provide regular status updates to the Venue and Operations Manager on operational needs, risks, and recommendations.
Liaise with regulatory inspectors, tenants, and vendors as required.
Support or coordinate compliance with specific regulatory and inspection schedules (e.g., fire code, health and safety, building inspections), including insurance-related maintenance requirements.
Contribute to department development, including SOPs and staff onboarding as future capacity grows.

Qualifications and Experience
3–5 years of experience in facilities, building maintenance, custodial leadership, or a similar role.
Knowledge of plumbing, HVAC, electrical systems, and general repairs.
Experience coordinating with third-party service providers and contractors.
Familiarity with Ontario building codes, safety protocols, inspection schedules, and accessible design principles.
Proven ability to manage a departmental or operational budget and track costs.
Experience with parking management and/or enforcement is an asset.
Comfortable working at heights and operating ladders, lifts, or safety equipment.
Familiarity with digital tools such as Google Workspace and facility tracking software (training available).
Previous experience working in tenant-based, multi-use properties or venues is considered an asset.

Skills and Attributes

Self-motivated with excellent organizational and time-management skills.
Capable of balancing reactive tasks with long-term planning.
Clear communicator with a solution-focused approach to issues.
Respect for diverse cultural practices and values, and an openness to working in a culturally safe and Indigenous-led organization.
Community-minded and approachable, with a strong sense of personal accountability.
Professional, respectful, and tactful in dealing with vendors, tenants, and guests.
Comfortable leading a small team in the future and mentoring others.
Willingness to be hands-on, proactive, and adaptable in a start-up-style environment.

Required Licences/Certifications
Valid G Ontario Driver’s Licence with automobile insurance (eligible to drive a company or rental vehicle).
WHMIS Certification (required).
First Aid, CPR, and AED Certification (preferred or willingness to obtain).
Working at Heights / Fall Protection Certification (preferred or willingness to obtain).
City of Thunder Bay Bylaw Officer Training (to be provided post-hire).

Compensation and Benefits
Hourly Wage: $25–$30/hour, commensurate with experience and certifications.
Employment Type: Full-time, permanent.
Benefits Package: Comprehensive health and dental coverage after probation.
Professional Development: Opportunities to lead a growing department, implement new systems, and shape future facility operations.

Work Environment
Location: Primarily based at The Outset (610–612 Simpson Street, Thunder Bay, ON).
Schedule: 8:30 AM – 5:00 PM, with some evening/weekend work based on events and operational needs.
Physical Requirements: Regular lifting (up to 50 lbs), working at heights, use of tools and safety equipment.
Pace: Responsive and fast-paced environment with seasonal and event-related fluctuations.

How to Apply
Submit your resume (PDF preferred) and three work-related references to lstaal@the-outset.ca, mmarquardt@ingaged.ca and canderson@ingaged.ca.