Skip links

Student Services Assistant – Bilingual

  • Full Time
  • Thunder Bay
  • 2022-05-25

Website Government of Ontario

What can I expect to do in this role?

You will:

• provide high quality customer service, information and application assistance for student financial aid programs/ Ontario Student Assistance Program (OSAP)
• respond to telephone inquiries on the ministry’s toll-free lines
• determine eligibility for loans, grants, bursaries and scholarships by evaluating eligibility of applications
• review, verify and process various student applications for accuracy and policy compliance

How do I qualify?


  • You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Interpersonal and Communication Skills:

  • You have proven customer service skills to deal tactfully and courteously with the public, other staff, MPP’s and financial aid representatives.
    • You have the ability to interpret and apply relevant legislation, directives and policies.
    • You have strong interpersonal skills to communicate with the public, other staff members and financial aid representatives.
    • You have the ability to work independently to respond to inquiries and resolve routine items relating to OSAP applications and eligibility.
    • You have previous experience verifying and reviewing information submitted, identifying discrepancies and following up to obtain correct information.

Organizational Skills:

  • You have demonstrated ability to organize own work and flexibility to perform a variety of tasks.
    • You have the ability to work independently and as an effective team member.

Other Essential Skills:

  • You have the ability to determine eligibility for loans, grants, bursaries, and scholarships by evaluating eligibility of applications in accordance with program guidelines and calculating financial needs.
    • You have the ability to assist in training new or temporary staff and sharing skills with other members of the Program Unit.
    • You have the ability to assist with various clerical tasks in the program Unit such as receiving and distributing mail, data entry of forms and applications and other related duties.
    • You have the ability to acquire knowledge of all Student Financial Assistance Branch programs, policies and procedures for all programs relating to loans, grants, bursaries/awards, scholarships.

Computer Skills:

  • You have the ability to use fully programmable word processing (e.g. MS Word) and various online computer software programs.

    OPS Commitment to diversity, inclusion, accessibility, and anti- racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
    We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
    Visit the OPS Anti-Racism Policyand the OPS Diversity and Inclusion Blueprintpages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
    We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Additional Information:


  • 1 Bilingual Temporary – Seasonal, duration up to 10 months, 189 Red River Rd, Thunder Bay, North Region

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad – definitions




Administrative and Support Services

Posted on:

Tuesday, May 10, 2022


How to apply:

  1. You must apply online.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Read the job descriptionto make sure you understand this job.
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Usto provide your contact information. Recruitment Services staff will contact you within 48 hours.

To apply for this job please visit

Skip to content