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Program Assistant – Bilingual

  • Full Time
  • Thunder Bay
  • 2022-05-30

Website Government of Ontario

What can I expect to do in this role?

As an organized and motivated individual, you will:
• Provide a range of services to students who are applying to the Ontario Student Assistance Program (OSAP) and other bursaries/awards and scholarships
• Respond to telephone inquiries on the Branch’s general inquiries line regarding student aid programs, policies and procedures
• Respond in writing to general correspondence received from applicants and financial aid representatives
• Work with applications to assess and evaluate submissions to ensure correctness and completeness
• Liaise with students to address issues and concerns

How do I qualify?


  • You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Interpersonal and Communication Skills:

  • You have demonstrated oral and written communication skills to explain decisions, program policies and procedures on the phone or in writing to applicants.
    • You are able to gather information from clients while maintaining confidentiality.
    • You can exercise tact and diplomacy when working with members of the public.
    • You have well developed organizational and prioritization skills to manage your work in a high volume environment.
    • You have proven attention to detail, accuracy and judgment abilities to review and complete files.

Reasoning and Analytical Skills:

  • You have demonstrated analytical, reasoning and problem solving skills to research and analyze case information and determine priority and urgency.
    • You have planning, organizing and coordinating skills to handle multiple tasks as well as perform regular duties.
    • You have the ability to interpret and apply relevant legislation, regulations and related policies and directives.

Computer Skills:

  • You are proficient in computer software abilities including word processing and online systems.
    • You have the ability to administer database systems, correspondence and other information tracking systems.

Technical Knowledge:

  • You have an understanding of the Student Support Branch programs, policies and procedures for programs relating to loans, bursaries/awards and scholarships to provide information to clients.
    OPS Commitment to diversity, inclusion, accessibility, and anti- racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
    We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
    Visit the OPS Anti-Racism Policyand theOPS Diversity and Inclusion Blueprintpages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
    We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Additional Information:


  • 1 Bilingual Temporary, duration up to 12 months, 189 Red River Rd, Thunder Bay, North Region

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad – definitions




Administrative and Support Services

Posted on:

Friday, May 6, 2022


How to apply:

  1. You must apply online.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Read the job descriptionto make sure you understand this job.
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Usto provide your contact information. Recruitment Services staff will contact you within 48 hours. 

To apply for this job please visit

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