Administrative Assistance

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. The ideal candidate will possess excellent communication skills and a strong background in customer service. This role is essential in ensuring smooth daily operations at the front desk and providing exceptional support to our staff and customers.

The Dufresne Group is committed to investing in our team members; we offer:

• Market competitive wages;
• Excellent employee discounts;
• Career growth and continuous development;
• Respectful and family-oriented working environment with strong company values.

As the Administration assistant, you will:

• Provide excellent customer service to our team and our guests
• Communicate with guests by following your training resolution processes
• Contact customers through outbound queue provide updates and book deliveries and advise of delivery/technician timeframes
• Accurately opens, monitors and closes Customer Service Orders
• Accurately records Delivery Completion Data
• Complete Customer Invoicing and initiate parts ordering

As a successful candidate you will have the following:

• Be available to work days, evening and weekends as required
• Have excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect
• Good computer skills with ability to quickly learn new applications

If you are a motivated individual looking to contribute to a dynamic team while enhancing your administrative skills, we encourage you to apply for this exciting opportunity!