Commercial Lines Support Specialist

Commercial Lines Support Specialist

Job Category: Confidential
Job Type: Full Time
Job Location: Thunder Bay

This role offers an excellent opportunity for a highly organized and detail-oriented individual to build a long-term career in the insurance industry. The Commercial Lines Support Specialist will provide advanced administrative and client service support to the Commercial Lines team. This is a non-licensed position with a clear career path toward obtaining a broker license and evolving into a client-facing, licensed service broker role. The successful candidate is committed to excellence, thrives in a structured and dynamic environment, and is seeking professional growth.

Work Location: Thunder Bay, ON/ In office with some hybrid work flexibility available after 6 months.
Salary: Commensurate based on experience, competitive package
Schedule: Monday to Friday – 9 am to 5 pm
Other Benefits: Group Health and Dental Insurance, RRSP Matching Program, Employee Assistance Program, Paid Vacation and Personal Days, Paid Volunteer Days, Profit Sharing, On-Site Parking, Professional Development Support

Key Responsibilities:

• Provide administrative and service support to Commercial Account Managers and Brokers.
• Compile, proofread, and process insurance applications, endorsements, renewals, and related documentation.
• Prepare client proposals, renewal packages, invoices, and premium finance agreements with attention to accuracy and compliance.
• Maintain and update client records within the Broker Management System (BMS) and insurer portals.
• Triage and coordinate client and broker service requests with professionalism and efficiency.
• Manage payment processing, including addressing payment issues and client notifications.
• Schedule and organize meetings as well as coordinate resources as needed.
• Uphold both company procedures and regulatory standards in all administrative functions.
• Actively participate in training initiatives to progress toward licensing and expanded responsibilities.

Qualifications and Competencies:

• 2+ years of administrative or customer service experience in a business, finance, or professional services environment.
• Post-secondary education or equivalent professional experience.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
• Familiarity with CRM systems or Broker Management Systems is considered an asset.
• Exceptional attention to detail, organizational skills, and the ability to manage multiple priorities.
• Excellent written and verbal communication skills with a strong client service orientation.
• Demonstrated ability to work both independently and collaboratively.
• A commitment to pursuing an insurance broker license within the first year of employment.
• Previous insurance experience is an asset but not required — training and support will be provided.

Application Instructions:
Interested candidates will apply in confidence, by emailing resume and cover letter to tianna.horton@northernpeakhr.com no later than Friday July 11 at 4:00 pm.

This posting is managed by Northern Peak HR, a local recruitment partner supporting employers across Northwestern Ontario. To view more local opportunities, visit Northern Peak HR.