Manager of Administration & Vocational Services

The Manager of Administration & Vocational Services (MAVS) is responsible for the daily management of the Administration & Vocational Services Team and the coordination of vocational programs and services.

The Manager Administration & Vocational Services must possess the ability to supervise and motivate a team of direct reports to achieve and exceed their goals, and be able to delegate, set expectations, and monitor progress of all direct reports. The Manager will further assist in recruitment and selection of staff needs, oversee daily administration needs including scheduling and expenditure oversight, and ensure employees have clear goals and are aware of expectations. This role will also oversee the orientation/on-boarding of new hires and volunteers, as well as assist in the performance reviews and professional development of staff.

The Manager of Administration & Vocational Services must have the ability to adapt to new technology and the ability to deal with people sensitively, tactfully, diplomatically, and be professional at all times. This position will anticipate and identify emerging issues, trends, and challenges that affect Vocational services and programs.

QUALIFICATIONS:
• Preferred Community College Diploma, University Degree or equivalent in business administration, public administration, vocational rehabilitation, or related field with a minimum of 5 years relevant work experience and/ or supervisory experience.
• Demonstrated administrative management with the ability to supervise.
• Demonstrated knowledge and experience with contract development, management and oversight.
• Knowledge and experience of social service theories and practices with a trauma-informed lens, emerging trends in social services, determinants of health, and supportive, preventative programming.
• Strong awareness of and appreciation for traditional Indigenous culture and the social reality that Indigenous people experience in an urban setting; knowledge of an Indigenous language(s) considered an asset.
• Strong knowledge of services available for urban Indigenous people who are seeking employment and education services, including upgrading basic skills, pathways to employment and to furthering education.
• Experience with volunteer and employee recruitment and engagement.
• Knowledge of a range of human resources activities, including: recruitment, orientation, performance management, schedule management, employee relations and communications.
• Expertise and understanding of the principals involved to provide culturally grounded trauma-informed care and wise practices within service delivery, continuum of care, and group programming.
• Understanding of resource and fiscal management.
• Experience in program management, supervision, operations, administration and budgeting.
• Ability to work independently and collaboratively as part of a team.
• High level of administrative skills including data management and personnel management.
• Models’ appropriate communication with staff; ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Excellent conflict mediation and interpersonal skills.
• Proficiency in Microsoft Office including database applications.
• Ability to work flexible hours; including evenings and weekends.
• Current First Aid / CPR Certificate and Safe Food Handling certification is an asset.
• Must have a valid Ontario Driver’s License and reliable transportation.
• A satisfactory Vulnerable Sector Clearance is a condition of employment.

CORE COMPETENCIES:
• Inter-Cultural Competency Informed – Able to incorporate a personal responsibility to increase sensitivity, awareness and implementation of TBIFC’s cultural teachings and organizational practices in both professional conduct and work-related deliverables. Ideally carries traditional knowledge and understands the history of Indigenous people and is considered to be of Good Mind.
• Leadership and Management Competency – Able to incorporate a respectful and positive approach to leadership and management including a focus on the following competencies: Accountability; Coaching; Communication; Conflict Management; Continuous Improvement; Health and Safety Leadership; Managing Performance; Professionalism; Resource and Fiscal Management; Results Orientation; and Strategic Thinking.
• Generative Curriculum Model Informed – Able to incorporate generative approach to Indigenous knowledge sharing and adult-learning theory, developing curriculum from community-relevant knowledge sources and co-creating knowledge through shared experiences, reflection and dialogue.
• Trauma-Based Practice Informed – Able to incorporate a trauma-informed approach to recognize and respond to all forms of trauma and the necessity of supporting Indigenous people in a culture of tradition and safety in their healing journey.

Deadline Date: Tuesday July 7, 2026
Salary: $82,500 per annum

Please submit cover letter and resume with three (3) references to:

Attention: Hiring Committee
Thunder Bay Indigenous Friendship Centre
401 Cumberland Street North Thunder Bay, ON P7A 4P7
Email: careers@tbifc.ca or Fax: 807-344-8945

See our website for more information: www.tbifc.ca/get-involved/job-postings/

The Thunder Bay Indigenous Friendship Centre is an equal opportunity employer. Reasonable accommodations are available upon request for all parts of the recruitment process.

Miigwetch to all who apply, however, only applicants selected for an interview will be contacted