Transitional Housing Support Worker

Transitional Housing Support Worker

Position Summary

The Transitional Housing Support Worker provides day-to-day support and supervision to residents living in transitional housing. Working within a housing-first and client-centered approach, the worker helps maintain a safe, respectful, and supportive living environment while assisting residents with daily living activities, housing upkeep, medication support, and community integration. The role focuses on resident well-being, building positive relationships, and ensuring program expectations are met rather than providing formal case management services.

Key Responsibilities:

Resident Support

• Build positive and professional relationships with residents.
• Provide daily support and encouragement to residents in maintaining stable housing.
• Conduct regular wellness checks and engage residents in meaningful daily activities.
• Offer emotional support, active listening, and crisis de-escalation when required.
• Encourage resident participation in life skills, recreational, and community-based activities.
• Promote a respectful and inclusive living environment.

Medication Support

• Assist residents with medication reminders according to program policies.
• Monitor and document medication compliance where required.
• Report medication concerns, missed doses, or health-related issues to appropriate staff.
• Maintain accurate medication records and documentation.

Housing and Property Maintenance

• Support residents in maintaining clean and safe living spaces.
• Conduct regular room and unit inspections.
• Assist residents with housekeeping tasks, laundry routines, and sanitation practices.
• Monitor common areas to ensure cleanliness and safety standards are maintained.
• Report maintenance concerns and safety hazards promptly.

Daily Operations

• Complete shift reports, incident reports, and daily documentation accurately and on time.
• Monitor building security and resident safety throughout shifts.
• Respond appropriately to emergencies, crises, and critical incidents.
• Assist with resident intakes, orientations, and move-outs.
• Enforce program rules, expectations, and occupancy agreements in a fair and consistent manner.
• Participate in staff meetings, training sessions, and program activities.

Community and Resident Engagement

• Support residents in developing healthy routines and independent living skills.
• Encourage positive community involvement and neighbour relations.
• Assist residents in accessing transportation, appointments, shopping, and other daily living needs when appropriate.
• Foster an environment that promotes dignity, respect, and personal responsibility.

Qualifications

• Diploma or degree in Social Services, Community Services, Mental Health, Addictions, Human Services, or a related field preferred.
• Experience working in housing, shelter services, mental health, addictions, or community support settings.
• Knowledge of harm reduction, trauma-informed care, and housing-first principles.
• Strong communication, conflict resolution, and interpersonal skills.
• Ability to remain calm and professional in crisis situations.
• Experience working with vulnerable populations.
• Basic computer skills and ability to complete electronic documentation.
• Current First Aid and CPR certification are considered an asset.
• Must have mandatory COVID shots.

Working Conditions

Shift work includes:

• Days 07:30 am to 03:30 pm
• Evenings 03:30 pm to 11:30 pm
• Nights 11:30 pm to 07:30 am
• Weekends and holidays
• Exposure to individuals experiencing homelessness, mental health challenges, addictions, and complex life circumstances.
• Ability to respond to emergencies and physically patrol housing units and common areas.

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person