Wawa – System Technician

We have an exciting opportunity for a System Technician working out of our Wawa, ON office, reporting to the Manager of Operations. The successful candidate will be responsible for the construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis

What you’ll do 

• Installation of Rogers Xfinity products and services including Internet, Home phone, TV/streaming
• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
• Diagnose, repair and build all components of an outside coaxial/fiber optic network
• Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
• Maintain accurate system records and support documentation regarding all work orders
• Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
• Various other duties as required

What you bring

• A valid full class-5 driver’s license
• Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
• Comfortable working outside year-round
• Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
• Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces
• Customer-centric focus, and commitment to quality control excellence
• Technical acumen, with a desire to stay up-to-date on the latest industry trends
• Always performs work with safety on top of mind and adheres to all safety requirements

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: 12 Mills Drive (7792), Wawa, ON
Travel Requirements: Up to 50%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver’s Abstract
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 338216