Food Service Supervisor

People Management

v  Leads by example and demonstrates the importance of treating every team member and guest with respect

v  Assists the Restaurant Manager in recruitment and retention strategies

v  Reacts immediately to issues requiring attention during the shift

v  Provides ongoing, specific direction to team members

v  Encourages an exciting and  fun work environment while motivating team members to meet goals

v  Trains, orientates and monitors new team members, using PTS and feedback binder

v  Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

v  Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

v  Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members

v  Responds to guest in a friendly manner while maintaining an appropriate sense of urgency

v  Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

v  Assists in the running of company-wide incentive programs

Operations Management

v  Displays knowledge of and works in compliance with applicable legislation

v  Complies with and enforces all Tim Hortons operating standards

v  Ensures that all product and packaging is properly merchandised and stocked

v  Responsible for shift cash procedures

v  Maintains operational efficiency through use of positioning charts

v  Supervises team members to ensure primary and secondary duties are completed

v  Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

v  Keeps current on all new information on Portal or available through Townhall meetings

v  Assists the Restaurant Manager in driving sales and transactions during their shift

v  Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)

v  Escalates to management any issues and or problems