Pic River Development Corporation
Overview:
Under the direction of Barrick’s IT Manager and the PRDC Contract Supervisor, the IT Assistant will play a key role in maintaining the availability and functionality of computer systems and applications. This position supports users across the site, ensuring timely resolution of technical issues and contributing to the overall effectiveness of IT operations. The role is part of the Labour Services Agreement (LSA) between Pic River Development Corporation and Barrick Hemlo.
Key Responsibilities:
- Provide technical support for computer hardware, software, and network-related issues.
- Install, configure, update, and maintain IT systems and software.
- Troubleshoot and resolve technical problems.
- Set up new user accounts and offer user training when needed.
- Monitor system performance and security.
- Repair or replace IT equipment as necessary.
- Respond to Help Desk service requests, including:
- Unlocking/resetting accounts
- Installing/uninstalling approved software
- Creating purchase requests for IT orders via SAP
- Providing support via phone, remote access, or in person
- Performing file restorations
- Preparing and re-imaging PCs/laptops
- Carry out other duties as assigned by the IT General Supervisor.
Working Conditions:
- Work may take place in all areas of the mine where IT equipment is located.
- Must be able to work under pressure and meet deadlines.
- Work independently or as part of a team.
- Must be able to lift up to 50 lbs.
- Ability to follow instructions and adapt to pace set by external needs.
Qualifications:
- Grade 12 OSSD or equivalent.
- Previous IT experience considered an asset.
- Strong interpersonal and communication skills.
- Problem-solving abilities and high ethical standards.
- Willingness to learn and be trained.
- Willing to complete Criminal Record Check.
Shift Schedule:
- Monday to Thursday, 10-hour shifts from 6:00 AM to 4:00 PM (subject to change)
Compensation:
- TBD
- PRDC offers a competitive compensation package, including a monthly incentive bonus and travel allowance
Closing Date: August 5, 2025, at 11:59pm.