1653: Clinical Services Case Manager

Salary Range: $31.67 To $40.12 Hourly

Why should YOU choose Dilico?  

• Optional Hybrid work schedule
• Optional Flexible schedule to support work-life balance
• OMERS Pension plan available to all employees
• Competitive salaries
• Generous paid vacation time
• Paid time off at Christmas above paid vacation time
• EFAP available to all employees and their families
• Benefit plan that includes dental, healthcare, and vision services
• A chance to make a difference in the community
• Positions Available: 1 – Contract (up to 18 months)

Position Location: Thunder Bay (this position is not remote)

Closing Date: July 14, 2026

Competition #: 1653

Purpose & Summary

Under the direction of the Program Manager, the Clinical Services Case Manager supports the coordination and delivery of case management services within the clinical services team. The role is responsible for processing and reviewing incoming referrals to ensure all required information is obtained for appropriate service planning. The Case Manager maintains client waitlists, facilitates triage meetings, and collaborates with internal staff and external service providers to help ensure clients are connected with the most suitable services in a timely manner. This position plays an important role in supporting efficient service access, maintaining accurate documentation, and contributing to a responsive, client-centered system of care aligned with organizational policies and procedures.

Key Responsibilities

• Review and process referrals, ensuring complete and accurate documentation
• Follow up to obtain missing information and assess service eligibility
• Maintain and manage waitlists to support equitable and timely access
• Facilitate triage meetings and communicate decisions to stakeholders
• Coordinate client appointments and support efficient clinician scheduling
• Match clients to appropriate services and support smooth service transitions
• Collaborate with internal teams, external partners, and First Nation communities
• Advocate for clients to promote timely access to appropriate services
• Maintain accurate records and track referral and service data
• Prepare reports and identify trends to support program improvement
• Deliver presentations and participate in meetings and quality initiatives
• Support outreach efforts, including travel for telepsychiatry promotion
• Apply culturally safe, trauma-informed, and client-centered approaches

Qualifications

• Psychology Degree coupled with experience working in a clinical role within a Children’s Mental Health program is required.  An HBSW, or related undergraduate degree or may be considered if complimented by significant experience and demonstrated skill.
• Experience working with Anishinabek children, families and communities
• Minimum three (3) years mental health case management experience with clients
• Minimum three (3) years experience providing individual, family and  group counselling, preferably with Anishinabek clients
• Candidates without the specific education qualifications and where the position does not require certified qualification to practice, but who possess an appropriate combination of experience and other academic qualifications will also be considered.
• Satisfactory Criminal Records Search
• Ability to travel and work flexible hours as determined by the Program Manager or designate in relation to service delivery requirements
• Must possess a valid Ontario Driver’s License and have access to a personal vehicle
• Valid Standard First Aid/CPR Certificate is recommended

Hours of Work: 32.5 hours per week

Please apply directly at https://www.dilico.com/careers/

As an Indigenous Agency Dilico gives preference to Indigenous people.

Dilico is committed to diversity in the workplace and encourages applications from all qualified candidates.

Only those considered for an interview will be contacted.

Dilico Anishinabek Family Care

200 Anemki Place | Fort William First Nation | ON | P7J1L6

TF +1 855 623 8511 | T +1 807 623 8511