Parts & Service Coordinator

ABOUT US:

West End Motors is a Stellantis franchised dealership serving Fort Frances and the Rainy River district since 1946. We are a third generation locally owned and operated business that sells and services Chrysler, Dodge, Jeep and Ram vehicles. We provide new and used vehicle sales, mechanical maintenance and repairs, vehicle accessories and protection, collision and autobody repairs as well as vehicle detailing. We are committed to bettering our local community, our employee’s satisfaction and providing our customers with the best possible customer experience.

ABOUT THE ROLE
Westend Motors is seeking a Parts & Service Coordinator to supervise and coordinate day-to-day parts and service workflows in our dealership, ensuring timely parts availability, efficient scheduling, and excellent internal customer service to technicians and advisors.

KEY DUTIES:
Supervise and coordinate parts counter/stock staff and service parts flow; assign, monitor, and review daily tasks and priorities.
Manage inventory control: forecasting, ordering, receiving, reconciliation, cycle counts, variance investigation, and core returns.
Coordinate parts logistics with service advisors and technicians to meet repair timelines; expedite urgent orders and backorders.
Track KPIs (fill rate, turns, aging, shrink, backorder rate); prepare reports and recommend process improvements.
Maintain vendor relationships: pricing, credits, delivery performance, warranty parts processes.
Train and mentor junior staff on dealership management systems (DMS), parts handling, safety, and procedures.
Ensure compliance with dealership policies, health & safety, and manufacturer/brand standards.

REQUIREMENTS:
Secondary school required; post-secondary training in Supply Chain/Inventory/Business an asset.
2+ years experience in parts, service, or supply-chain coordination (automotive preferred).
1+ year in a lead/supervisory or coordination capacity (assigning/reviewing work, training, or team lead).
Proficiency with DMS (e.g., CDK/Dealertrack) and MS Excel; strong data accuracy and reporting skills.
Solid knowledge of automotive parts catalogues, ordering, and returns processes.
Strong communication, vendor liaison, and problem-solving skills; ability to thrive in a fast-paced service environment.

HOW TO APPLY:
Email your resume and a brief cover letter to:
Riza@pelorusgroup.ca with the subject line:

Parts & Service Coordinator – Westend Motors.

Only candidates selected for interview will be contacted.
This position is open to Canadian citizens, permanent residents, and all qualified candidates. Canadian citizens and permanent residents are encouraged to apply.