Food Service Supervisor

About the Position

We are looking for a positive, hardworking, honest, dependable, and experienced Food Service Supervisor to join our busy Tim Hortons team.

The ideal candidate has previous fast-food management or supervisory experience, enjoys working in a fast-paced environment, and knows how to lead a team by example. As a Shift Supervisor, you will play an important role in ensuring excellent guest service, maintaining restaurant standards, supporting team members, and keeping daily operations running smoothly.

You will receive ongoing support from the General Manager, Assistant General Manager, and Owner every step of the way.

Key Responsibilities

• Lead and supervise the team during busy periods while maintaining excellent guest service.
• Control labor costs by managing daily staffing levels and driving team efficiency.
• Assign daily duties and prepare team schedules.
• Train, coach, and evaluate team members to support their success.
• Interview and assist with hiring new team members.
• Ensure all Tim Hortons procedures, policies, and service standards are followed.
• Handle customer inquiries and resolve complaints professionally and effectively.
• Receive and sign for deliveries and ensure supplies are properly stored.
• Maintain a clean, organized, and welcoming restaurant inside and out.
• Ensure compliance with all health, safety, sanitation, and food-handling regulations.
• Monitor store standards and overall restaurant presentation.
• Act as a positive role model and provide leadership to all team members.
• Communicate effectively with management, team members, suppliers, and guests.

What We’re Looking For

• Previous fast-food supervisory or management experience is required.
• At least 1 year of food-service management experience preferred.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to work effectively in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Reliable, punctual, and dependable.
• Honest, hardworking, and positive attitude.
• Ability to coach and motivate a team.
• Ability to work independently and make sound decisions.
• Day-shift availability required; night-shift availability preferred.
• Flexibility to work weekends, holidays, and overtime as needed.

Education:

• Completion of secondary school is required.
• Completion of a college program in Food Service Administration, Hospitality
• Management, Hotel and Restaurant Management, or a related field is preferred.
• Food Handler/Safe Food Handling certification is an asset.

What We Offer

• Permanent, full-time employment
• Competitive wages
• Overtime pay
• Tips
• Dental care
• Extended health care
• Life insurance
• Vision care
• Discounted or free food
• Store discount
• On-site parking
• Opportunities to grow and develop within the company
• Supportive management team

Join Our Team!

If you are a motivated leader who takes pride in providing excellent customer service and knows how to bring out the best in a team, we want to hear from you!

If you have previous fast-food supervisory or management experience and are ready to take the next step in your career, apply today!

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Work Location: In person