Community Outreach Social Navigation Coordinator

Community Outreach Social Navigation Coordinator

The Thunder Bay Police Service values diversity and supports inclusion as an equal opportunity employer.  The Thunder Bay Police Service is dedicated to developing and promoting professionally skilled employees who reflect the community we serve.

We are currently accepting applications for a Community Outreach Social Navigation Coordinator and encourage all candidates who are seeking a rewarding career, who value diversity and are committed to providing our community with exceptional service to apply.

COMPETITION #: 18-2026
POSITION: Community Outreach Social Navigation Coordinator
DURATION: Permanent Full-Time
PAY SCALE: $88,157.93 – $99,066.37
DEADLINE TO APPLY: March 24, 2026, at 4:00pm

The Community Outreach Social Navigation Coordinator is responsible and accountable to the Sergeant – Community Outreach for the efficient and timely performance of the assigned duties and responsibilities. Specific responsibilities shall include but not be limited to:

·         Provide direct, operational social service navigation in support of police-led outreach, follow-up, and diversion initiatives.

·         Attend and support authorized outreach activities with sworn members and Special Constables.

·         Conduct needs-based assessments for individuals experiencing homelessness, mental health crises, substance use disorders, or social instability.

·         Facilitate referrals and ensure service continuity during transitions to appropriate community-based services, including housing, mental health, addictions, healthcare, income supports, and Indigenous services.

·         Maintain an operation connection within the Service to communicate internally and externally, providing officers with the tools and knowledge to refer individuals to the appropriate services, community table or collaboratives.

·         Connect to existing and new collaboratives to monitor, manage, develop, and implement education, training, and tools to support front line officers. The initiatives will include activities which engage upstream prevention and connection to outreach street level services.

·         Support organizational efforts to reduce repeat police contacts by identifying and addressing underlying social determinants that impact individuals and communities.

·         Work collaboratively with community partners and agencies to support continuity of care.

·         Maintain accurate, timely, and confidential documentation of contacts, referrals, and outcomes.

·         Produce detailed, accurate and comprehensive reports to provide operational feedback regarding emerging trends, service gaps, and community needs.

·         Research training, and other police service approaches.

·         All other duties as assigned within the core competencies.

Visit the TBPS Careers webpage (https://www.thunderbaypolice.ca/careers) to view the job description and to find out more details about this position.

Qualified applications are invited to submit a cover letter and resume, referencing the competition number, electronically to recruitment@thunderbaypolice.ca or by mail to Human Resources, Thunder Bay Police Service, 1200 Balmoral Street, Thunder Bay, ON, P7B 5Z5, no later than 4:00pm on March 24, 2026.

We are an equal opportunity employer and encourage diversity in our workplace. Accommodation is available for applicants with a disability.

We thank all applicants for their interest however, only those candidates that are selected for an interview will be contacted.