Medical Office Assistant

Job Description:

Specialty medical clinic looking for a medical office assistant to join our team.

Job Type, Pay, Benefits:

The position is permanent, full-time, 37.5 hours per week (3 full days, 2 half days). Work is in-person and located in Thunder Bay, Ontario.

Pay is $25/hour, plus 4-weeks paid vacation, and medical expense account (refreshes annually). Upon completion of your first year, there will be an annual bonus paid on the anniversary of the start date.

Location:

Thunder Bay, ON – likely time split between Port Arthur, Fort William.

Start Date:

Start date is January 5, 2026.

The office uses an Electronic Medical Record (EMR), and we will arrange for employee training prior to the start date.

Qualifications:

• Motivation and reliability are key; experience and education are an asset.
• Some computer literacy (e.g. typing, fax/scan/uploading documents, basic troubleshooting, capacity to learn EMR).
• Organized and ability to multi-task effectively.
• Strong interpersonal and communication skills. Cultural sensitivity.
• Strict adherence to patient confidentiality.

Duties:

• Booking/confirming/re-booking appointments in the Electronic Medical Record; coordinating office vacation time
• Greeting/checking in patients during clinic
• Answering phone calls from patients, other providers
• Daily mail/fax/e-mail correspondence (open, sort, forward as needed)
• Maintenance of Electronic Medical Records (inputting and updating patient health, social, demographic data; scanning/uploading documents)
• Follow-up with pharmacies, insurance companies as needed (invoices, requested documents)
• Billing reconciliation
• Preparing and stocking examination rooms for each patient
• Keeping and ordering office inventory (office/medical supplies, patient hand-outs)
• Providing patients with lab renewal slips
• Coordinating meetings with pharmaceutical representatives
• Preparation for medical learner placements in the office
• Other duties as negotiated

Correspondence: Interested applicants can send an email to tbaymedical@gmail.com.

All interest is appreciated but due to capacity, only qualified candidates will be contacted.