Community Support Worker

CLIENT SUPPORT SERVICES

1. Receive and admit clients according to designated procedures.
2. Maintain client confidentiality.
3. To refer clients as needed to the Case Manager and/or Social Navigator.
4. Assess and assist with a client’s personal needs e.g. hygiene, nutrition, medical, and/or emotional.
5. Support a harm reduction model of client care.
6. Communicate effectively with clients including active listening and problem-solving.
7. Monitor client activities and provide effective intervention in crisis situations.
8. Monitor incoming/outgoing people and direct visitors appropriately.
9. Work cooperatively and effectively with other staff, volunteers, & clients.
10. Update and maintain accurate client information using the HIFIS database.
11. Assist in cleaning, laundry, and other housekeeping activities as required.
12. Prepare, cook, and distribute meals with safe food handling and preparation, safety, and health standards, with assistance from volunteers and clients.
13. Work to ensure the security and safety of the building, staff, and clients.

BUILDING MAINTENANCE

1. Assist with inventory control as delegated by Operations Supervisor.
2. Report any necessary maintenance to the Operations Supervisor.
3. Perform other duties as assigned by the Operations Supervisor.

HEALTH & SAFETY RESPONSIBILITIES

1. Report all health and safety concerns to an Operations Supervisor or a representative of the Joint Occupational Health & Safety Committee.
2. Take every reasonable precaution to ensure the safety and well-being of clients.
3. To work in a healthy and safe manner.

VOLUNTEER / DONATION SUPPORT

1. Provide assistance to volunteers, as required.
2. Accept all donations in an appropriate manner.
3. Maintain accurate records of all donations.