Website Ontario Public Service
Consider this challenging opportunity as an Ambulance Communications Officer with the Ministry of Health, Sudbury Central Ambulance Communications Centre.
This position is available for dedicated individual to work rotating shifts in a 24/7 environment.
About the job
In this role, you will:
• Process 9-1-1 emergency and non-emergency requests for ambulance service
• Direct ambulance movements
• Provide pre-arrival instructions
• Communicate with individuals under stress
• Operate complex computer-aided telecommunications equipment
What you bring to the team
Mandatory requirements
• You must have successfully completed the Ministry of Health Entry to Practice (ETP) training program and Ambulance Communication Officer certification examination, as well as the following:
• Proficiency in typing at 35 w.p.m. with 90% accuracy
• Satisfactory criminal record check
• Successfully completed local on-the job training
• Standard First-Aid and Targeted Responder CPR Certificate within 30 days of employment
• Restricted Radio Operator Certificate within 30 days of employment
Multi-Tasking, Organizational and Memory Recall Skills
• Ability to coordinate a variety of activities and resources
• Ability to maintain control of situation under pressure
• Ability to manage on-going stress effectively
• Memory recall skills
Decision Making, Problem Solving and Critical Thinking Skills
• Ability to use professional judgement and critically assess the problem to make sound decision
• Ability to set priority and delegate when required
• Ability to interpret and apply policies, procedures and information
Interpersonal, Communication and People Skills
• Demonstrate team work, tact and diplomacy
• Assertive communication skills to maintain control of call and calm others
• Ability to provide coaching and education to others
• Ability to apply communication techniques to manage issues, and know who/when/how/under what circumstance to communicate and escalate
• Listening skills (part of communicating in a non-visual environment)
Other Professional Skills
• Demonstrate customer service orientation and respect to others
• Evidence of a continuous learner and ability to receive constructive criticism
• Take initiative and be inspiring to others
• Ability to adapt to changes and be an agent of change
• Ability to follow and give directions
• Proficiency in computer software and computer-based telecommunications applications
• Good understanding of spatial concepts, and ability to read maps, calculate time, distance and movement.
Don’t meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
diversity, equity and inclusion initiatives accessibility, Anti-Racism Policy
What we offer
The Ontario Public Service is one of Ontario’s largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
Our comprehensive compensation and benefits package includes:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services
To apply for this job please visit www.gojobs.gov.on.ca.