Repair Planner/Estimator

Pay: From CA$65,000.00 per year

Job description:

Are you ready to drive your career to the next level? We’re seeking a skilled and passionate Repair Planner to join our dynamic team at Half-Way Motors CARSTAR.

Why Join Us?

Competitive Compensation: Enjoy a generous salary package with performance-based bonuses.
Career Growth: Opportunities for advancement and professional development in a thriving industry.
Cutting-Edge Facility: Work in a state-of-the-art bodyshop equipped with the latest technology and tools.
Team Environment: Collaborate with a supportive team of experts dedicated to excellence and customer satisfaction.
Stability and Benefits: Comprehensive benefits package including health insurance and more.
Staff Discounts: Enjoy employee pricing at any of our stores (Half-Way Motors CARSTAR, Nissan, Mazda, Power Sports, & Turf)

JOB DESCRIPTION:

As an Repair Planner, you’ll play a crucial role in assessing vehicle damage, preparing accurate repair estimates, and ensuring exceptional customer service. Your expertise will guide our customers through the repair process with transparency and professionalism.

DUTIES/RESPONSIBILITIES

• Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
• Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
• Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
• Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
• Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
• Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
• Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
• Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers.
• Attend daily release meetings.
• Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS

• High School diploma required, bachelor’s degree preferred.
• 3+ years prior experience in a collision center required.
• Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage preferred.
• Knowledge of Microsoft Office Software (Word, Excel, Outlook).
• I-CAR training or other industry training preferred.
• History of working independently without close supervision.
• Strong sales and negotiation skills.
• Ability to multi-task in a fast-paced work environment.
• Valid driver’s license and insurable driving record.
• Must be able to work the following days and hours:
  • Monday – Friday (8:00 a.m. – 5:30 p.m.)
• Training in shop specific software will be provided.

PHYSICAL REQUIREMENTS

Essential physical requirements include:

• Standing, sitting and walking
• Performing repetitive motions

WORK ENVIRONMENT

Exposure to:

• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise

Job Type: Full-time
Work Location: In person