Guest Services Manager

The Guest Services Manager is responsible for overseeing the day-to-day operations of the front desk and ensuring that guests at Studio 6 Hotel Dryden receive exceptional service from check-in through check-out. This role plays a key part in maintaining brand standards, supporting front office staff, and ensuring smooth coordination across departments to deliver an outstanding guest experience.

Duties and Responsibilities
•Supervise front desk operations, including check-in, check-out, reservations, and guest inquiries.
•Train, schedule, and support front desk staff to ensure consistent, professional, and friendly service.
•Handle guest feedback, requests, and complaints promptly and effectively, maintaining a solutions-focused approach.
•Monitor daily financial transactions, balancing deposits, cash drops, and reconciliation reports.
•Work closely with housekeeping, maintenance, and management teams to address guest needs and coordinate daily operations.
•Ensure adherence to Studio 6 brand standards, hotel policies, and procedures.
•Prepare and review daily, weekly, and monthly front desk reports as required.
•Fill in operational roles as needed to support the team and ensure smooth hotel operations.
•Assist in implementing and monitoring guest service initiatives to enhance satisfaction and loyalty.
•Maintain a clean, organized, and professional front office environment at all times.

Experience & Qualifications
•Previous experience in hotel front desk or guest services management preferred.
•Strong leadership and problem-solving skills.
•Excellent communication and interpersonal abilities.
•Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
•Proficiency with hotel management systems (experience with HotelKey is an asset).
•Commitment to delivering a positive guest experience and upholding Studio 6 service standards.

Benefits:
•Dental care
•Extended health care
•On-site parking
•Paid time off
•Bonus