Assistant Customer Service Manager (NOC 60020)

Fresh Market Foods is seeking a motivated and customer-focused individual to join our team as an Assistant Customer Service Manager (NOC 60020). In this role, you will support front-end operations, supervise staff, and ensure an exceptional shopping experience for our customers. If you thrive in a fast-paced retail environment and have strong leadership skills, we encourage you to apply.

Responsibilities:

• Assist in overseeing daily front-end operations, including cash handling, customer service, and staff coordination.
• Schedule and assign tasks to Cashiers and Customer Service Supervisors to ensure adequate department coverage.
• Train, coach, and support front-end staff to maintain high standards of customer service and performance.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.
• Monitor front-end supplies (bags, receipt paper, etc.) and ensure adequate inventory levels.
• Support inventory management for controlled products in compliance with Ontario regulations.
• Ensure accuracy of transactions, cash handling procedures, and balancing of tills.
• Maintain cleanliness, organization, and visual presentation of the front-end area, including signage and displays.
• Troubleshoot POS system issues and liaise with technical support when required.
• Assist staff in resolving operational challenges and completing daily tasks efficiently.
• Support loss prevention initiatives and ensure adherence to company policies and procedures.
• Provide input to the Customer Service Manager on staff performance, scheduling, and process improvements.
• Act as Manager on Duty for the front-end in the absence of the Customer Service Manager.

Qualifications:

• High school diploma or equivalent required; post-secondary education in business or retail management is an asset.
•  1–2 years of supervisory experience in a retail or customer service environment preferred.
• Strong leadership, communication, and conflict resolution skills.
• Excellent organizational and time management abilities in a fast-paced setting.
• Knowledge of POS systems, cash handling procedures, and retail operations.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Proficiency in English required; additional languages are an asset.

Terms of Employment: Permanent Full-time (40 hours/week)

Positions: 1

Benefits: After completing the 3-month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 20% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP program.

Location of Work: 79 Queen Street; Sioux Lookout, ON P8T 1A1

Closing Date: May 20, 2026

Hourly Rate: $25.00 – $28.00 per hour (based on experience)

Start Date: ASAP

Transportation: Fresh Market Foods will cover a one-time round-trip travel cost for the successful candidate to our location and back to their permanent residence at the end of the work period. (This does not include the cost for a full trailer to move (household goods, trailers, or large personal belongings etc.).

Housing: Below-market value employee housing may be available, subject to availability.

Submit your resume to: Liz Ward, Human Resources Manager

Email: hrgeneralist@freshmarketfoods.ca

Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodation will be provided during the hiring process.