Administrative Assistant

Dewhurst Insurance Limited has an exciting opening in our Thunder Bay office for a full-time Receptionist/Admin Assistant. Dewhurst Insurance is one of the oldest independent insurance brokerages in Thunder Bay and Nipigon. As a front line employee, the suitable candidate must present a positive and professional image.

This position is an entry level position for someone interested in the insurance industry. Previous office experience is a requirement.

Primary Responsibilities:

• Maintain front desk reception. Answer phone calls and emails from customers promptly and direct inquiries to the appropriate Broker to ensure client satisfaction.
• Process incoming payments for deposit to bank or credit card payments directly via insurance company portals. Bring bank deposits to the bank.
• Communicate with insurance providers to process client policy transactions including renewals and payment issues.
• Manage client databases and update policies and contact information accordingly. Ensure claim database is updated.
• Purchase office supplies as required and schedule maintenance of office equipment as needed. Co-ordinate incoming and outgoing courier and Canada post items to help our office run smoothly.
• May include back up for other administrative duties.

Requirements

• High school diploma or acceptable combination of education and experience
• Strong customer service skills – telephone manners and strong interpersonal skills
• Direct work experience in an office/receptionist capacity is required
• Computer skills – keyboarding and MS Office (Word and Excel). Power Broker experience an asset
• Ability to write simple correspondence, including memos, letters, etc.
• General mathematical skills. Excellent analytical and problem solving skills and able to multi-task
• Strong knowledge of general office procedures involving receiving payments, completing bank deposits and efficient computer skills
• Knowledge of supplies, equipment and inventory control

What we offer:

• A highly customer focused organization where customer service is first
• High growth environment with great opportunity for personal development. A desire to achieve a RIBO License is a plus.
• A competitive base salary.

We thank you for your interest in this position, however, only those selected for an interview will be contacted. Please email your resume to Shelly Garner at sgarner@dewhurstinsurance.com.