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Library Associate – Community Engagement

  • Part Time
  • Halton HIlls
  • Applications have closed.

Website Halton Hills Public Library

Career Opportunity: Halton Hills Public Library
Library Associate – Community Engagement
Focus: Customer Service
Four (4) Part-Time, Contract Positions (1 Year)

The Town of Halton Hills proudly acknowledges that we are located on the Treaty Lands and Territory of the Mississauga of the Credit. Halton Hills, located 45 minutes from Toronto, is a unique and vibrant community with over 61,000 people and two well-established Library Branches. HHPL welcomes more than 250,000 visitors annually and more than 400,000 website visitors. We empower our patrons to learn, read, create, innovate, and experience at our Library. We strive to remove barriers and to foster an atmosphere of learning, support, understanding and inclusion. We employ over 35 professionally trained Library staff, who go above and beyond to provide stellar service to our patrons and deliver high-quality programs and relevant events. If this excites you, we’d love to continue the conversation.

Position Summary

Under the direction of the Supervisor, the incumbent is accountable for providing customer service excellence and championing the HHPL brand. The incumbent is responsible for library instruction including assisting library users with the catalogue, new technologies, social media, online databases, providing non-fiction and fiction readers’ advice, in-depth information service, and inter-library loans. The incumbent is responsible for supervising Library Pages and directing the work of volunteers in both branches.

The positions work out of the Georgetown and Acton Branches and report to the Supervisor. The positions will primarily work and be scheduled for evening and weekend hours and have the opportunity to pick up additional shifts.

Position Details

These responsibilities indicate the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent. The incumbent may be asked to perform other duties as required and as the nature of library services evolve.

  • Deliver excellent customer service with internal and external customers that meet HHPL’s Mission, Vision, and Values
  • Respond to customer concerns and suggestions in a timely and professional manner
  • Provide in-depth information and readers’ advisory services to library users
  • Instruct the public in the use of the catalogue, other online resources, new technologies, social media, and technology for our Creativity Centre
  • Model roving reference customer service model
  • Champion automated services e.g., self-check services
  • Understand and explain the Library’s customer service philosophy, rules, regulations, collections, and services
  • Direct and monitor Pages, Aides, summer students and Volunteers
  • Act as an In-Charge Person (ICP)

Qualifications

Essential

  • Minimum education: Library Techniques diploma (2 years college) or equivalent
  • Equivalent of two years’ experience working in a customer service or retail position
  • Superb customer service skills
  • Excellent attention to detail
  • Well-developed skills in information service delivery
  • Strong knowledge of popular non-fiction, fiction, and audio-visual titles
  • Familiarity with office software
  • Knowledge of an integrated library system
  • Able to accommodate a variable schedule
  • Able to organize time efficiently
  • Ability to interact pleasantly and courteously with the public and staff, and to promote a harmonious workplace
  • Strong English written and oral communication skills.

Desirable

  • An undergraduate university degree is an asset
  • Additional training in Library techniques or related disciplines
  • Familiarity with Microsoft 365 and cloud storage
  • Previous experience with automated Library system (e.g., Sierra)
  • Valid driver’s license
  • Access to a vehicle

Hours: 12-15 hours per week
This is an in-office position
This position is required to work evenings, and weekends, with occasional daytime hours, at both the Acton and Georgetown Branches

Salary Range: $32.47 per hour

Application Deadline: February 5, 2023

Start Date: February/March 2023

To Apply:

Qualified candidates may submit a detailed cover letter and resume in confidence to the Library by February 5, 2023. Those candidates offered an interview will be required to provide the names and contact information of references at that time.

Please identify the title of the position that you are applying for in your cover letter and on the Resume Submission portal where indicated.

Please apply using only one method of application below.

Resumé Submission Portal: https://form.hhpl.on.ca/Career-Opportunities (preferred)

Mail:
Lori Mazza Brenton, Executive Assistant
Halton Hills Public Library
9 Church Street
Georgetown, Ontario
L7G 2A3

RE: Library Associate, Customer Service – Community Engagement – Contract

We thank all those who apply but advise that only those applicants selected for an interview will be contacted.

The Halton Hills Public Library is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. If contacted for an interview, please advise the Library’s Executive Assistant at 905-873-2681 Ext. 2523 of any measures you feel you need to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

 

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