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Guest Services

  • Full Time
  • Eagle River
  • Salary: 15.00/hour
  • Canadian resident or legally able to work in Canada
  • 2022-05-25

Website Eagle Lake Island Lodge

The Guest Services position has several areas of focus; Guest relations, Social media & marketing, Cabin cleaning, Housekeeping/Laundry, and Kitchen Support/Serving. A key trait is strong customer service skills and attention to detail.

Outline of Core Duties:

*Foster and enhance guest relations through collecting pertinent information and outstanding customer service (identifying & addressing special needs, group interests, age/demographic appropriate activities, unique personalized experiences)
*Be excited about the food and guests at Eagle Lake Island Lodge!!
*Collect guest & resort photos and post on the Lodge social media and website
*Follow sanitary safe food handling processes
*Clean kitchen, dishes, and equipment on a regular rotation
*Assist with basic food prep (salads, sandwiches, etc.)
*Clean cabins in between groups (make beds, clean washroom, floors, windows, etc.)
*Provide basic daily housekeeping (garbage, dishes, etc.)
*Launder lodge bedding, towels & kitchen rags
*Clean and maintain Lodge/Bar/Dining assisting other staff
*Serve breakfast and suppers (set menu)
*Clean & maintain other lodge buildings and areas

Other Responsibilities may include, but are not limited to the following:
*Assist with odd jobs like painting, basic yard work, gardening
*Assist with bartending
*Assist with some administrative tasks
*Assist other staff members

General Expectations of All Staff:

  • Excellent customer service
  • Friendliness
  • Positive team attitude
  • Professionalism
  • Problem solving mindset
  • Safety focused

Required certification (Can get training after job offer)

  • Safe Food Handling
  • Smart Serve

Helpful certifications/licenses (Not required but helpful)

  • Pleasure Craft Operator’s Card (Boater’s license)
  • General Driver’s License
  • First Aid

To apply for this job email your details to charlene@eaglelakeislandlodge.ca.

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