Adjuster Trainee at ClaimsPro

ClaimsPro is a national Independent Adjusting company that provides claims services for insurers, self-insured entities, and organizations with high financial retentions.

We are looking for recent Insurance Program graduates or University/College graduates to join our team as a Claims Adjuster Trainee. Reporting to one of our Branch Managers, the key focus of this position is to start your career in claims and develop in a mentorship environment the skills required for the investigation, adjustment, and examination of multi-line claims at a junior level.

Claimspro is a technology enabled, paperless environment and all matters are managed electronically. The expectation is that the Adjuster Trainee will enter into a period of structured training to obtain the skills required to be successful in a career in claims.

The successful candidate will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed, and timely service.

Key Performance Factors
This role requires someone who is well organized with a high attention to detail and who enjoys doing things in a systematic way.

Desired Competencies

• Be action/results oriented, with ability to take initiative
• Effective analytical skills including identification of cause and effect dynamics
• Ability to read or develop skills interpreting policy coverages and wordings
• Have a high attention to detail
• Possess effective written communication skills
• Able to draw valid conclusions and effectively communicate them
• Have a mature and friendly disposition
• Have strong computer skills
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• Be well organized and able to prioritize

Job Responsibilities

• Handing, investigation and management of claims
• Review coverages, limitations, warranties, and requirements
• Ensure appropriate coverage is in place
• Follow guidelines and instructions
• Prepare documents and mandatory forms as required
• Manage a case load of claim matters in compliance with KPIs and SLAs
• Manage reserves, payments, and financials
• Provide a high level of customer service to all stakeholders
• Other duties as assigned

Qualifications & Experience

• A post-secondary diploma in Insurance will be given preference
• Ability to be obtain an adjusters license
• Familiarity or previous insurance claims experience will be a definite asset
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative and follow-up skills
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well with a team environment
• Good computer skills (MS-Office, Outlook, Word, Excel, OneDrive) skills is required
• All other computer applications – must have the aptitude and ability to learn as required
• Valid Driver’s license

Environment/Working Conditions

The Adjuster Trainee needs to be physically able to work in a modern open concept collaborative office environment. ClaimsPro has a flexible working environment leveraging technology. Physically it is expected that the successful candidate will be able to:

• Sit at a workstation with the ability to alternate positions as required
• Strong computer usage/keyboarding – 50-60% of time.
• Sit for 50% of day
• 50% of day varied sit, stand, drive, movement around various locations, climb stairs, and walk
• Telephone usage – advanced level, frequently used in this role