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Adjuster Trainee at ClaimsPro

  • Full Time
  • Multiple
  • 2022-12-31

Website ClaimsPro

ClaimsPro is a national Independent Adjusting company that provides claims services for insurers, self-insured entities, and organizations with high financial retentions.

We are looking for recent Insurance Program graduates or University/College graduates to join our team as a Claims Adjuster Trainee. Reporting to one of our Branch Managers, the key focus of this position is to start your career in claims and develop in a mentorship environment the skills required for the investigation, adjustment, and examination of multi-line claims at a junior level.

Claimspro is a technology enabled, paperless environment and all matters are managed electronically. The expectation is that the Adjuster Trainee will enter into a period of structured training to obtain the skills required to be successful in a career in claims.

The successful candidate will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed, and timely service.

Key Performance Factors
This role requires someone who is well organized with a high attention to detail and who enjoys doing things in a systematic way.

Desired Competencies

  • Be action/results oriented, with ability to take initiative
  • Effective analytical skills including identification of cause and effect dynamics
  • Ability to read or develop skills interpreting policy coverages and wordings
  • Have a high attention to detail
  • Possess effective written communication skills
  • Able to draw valid conclusions and effectively communicate them
  • Have a mature and friendly disposition
  • Have strong computer skills
  • Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
  • Be well organized and able to prioritize

Job Responsibilities

  • Handing, investigation and management of claims
  • Review coverages, limitations, warranties, and requirements
  • Ensure appropriate coverage is in place
  • Follow guidelines and instructions
  • Prepare documents and mandatory forms as required
  • Manage a case load of claim matters in compliance with KPIs and SLAs
  • Manage reserves, payments, and financials
  • Provide a high level of customer service to all stakeholders
  • Other duties as assigned

Qualifications & Experience

  • A post-secondary diploma in Insurance will be given preference
  • Ability to be obtain an adjusters license
  • Familiarity or previous insurance claims experience will be a definite asset
  • Previously demonstrated ability to execute high attention to detail
  • Demonstrated ability to manage changing priorities and proven organizational skills
  • Demonstrated behaviors showing initiative and follow-up skills
  • Demonstrated professionalism and work ethic
  • Proven ability to contribute to and work well with a team environment
  • Good computer skills (MS-Office, Outlook, Word, Excel, OneDrive) skills is required
  • All other computer applications – must have the aptitude and ability to learn as required
  • Valid Driver’s license

Environment/Working Conditions

The Adjuster Trainee needs to be physically able to work in a modern open concept collaborative office environment. ClaimsPro has a flexible working environment leveraging technology. Physically it is expected that the successful candidate will be able to:

  • Sit at a workstation with the ability to alternate positions as required
  • Strong computer usage/keyboarding – 50-60% of time.
  • Sit for 50% of day
  • 50% of day varied sit, stand, drive, movement around various locations, climb stairs, and walk
  • Telephone usage – advanced level, frequently used in this role

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